7ezbat Privacy Policy

7ezbat collects personal data from you through several channels: directly when you register an account or submit KYC documents, automatically as you interact with the platform, and from third-party sources such as payment processors where necessary to verify transactions. The categories of data we collect are described below.

Registration and Account Data

When you create an account on 7ezbat, we collect your full legal name, date of birth, residential address, email address, and Bangladeshi mobile phone number. This information is required to establish your identity, verify your eligibility to use the platform (including the 18+ age requirement), and fulfil our obligations under applicable anti-money laundering regulations.

Identity Verification (KYC) Documents

To process withdrawals and comply with Know Your Customer (KYC) requirements, we collect copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence. We may also request proof of address documentation such as a recent utility bill or bank statement. These documents are used solely for identity verification and fraud prevention purposes.

Financial Transaction Data

We record details of all deposits and withdrawals made through your 7ezbat account, including transaction amounts in Bangladeshi Taka (৳), timestamps, payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer), and transaction reference numbers. We do not store your full mobile banking credentials, card numbers, or banking PINs.

Gameplay and Betting Data

We collect records of your activity on the platform, including bets placed, games played, wager amounts, win and loss records, and session durations. This data is used to operate the platform, calculate account balances, detect problem gambling patterns for responsible gaming purposes, and investigate any disputed outcomes.

Technical and Device Data

When you access 7ezbat, our systems automatically collect technical information including your IP address, browser type and version, operating system, device type (mobile or desktop), screen resolution, and referring URL. This data helps us optimise platform performance, detect suspicious login activity, and prevent fraudulent access to your account.

Customer Support Communications

If you contact 7ezbat via live chat or email, we retain a record of the conversation including any personal information you share in the course of seeking support. These records are kept to maintain the quality of our support service and to provide a consistent experience if you contact us again.

7ezbat processes personal data only for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes described in this section. The primary purposes for which we use your data are as follows:

• Account Management: To create, maintain, and secure your 7ezbat player account, including processing login authentication and managing account settings.
• Age and Identity Verification: To verify that you meet the minimum age requirement of 18 years and to confirm your identity before processing withdrawals, in accordance with our KYC obligations.
• Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and bank transfer, and to maintain accurate records of your financial activity on the platform.
• Platform Operation: To operate games, calculate bet outcomes, manage account balances, and provide the full range of casino and sports betting features available on 7ezbat.
• Fraud and Security: To detect and prevent fraudulent account activity, money laundering, bonus abuse, and unauthorised account access. Technical data such as IP addresses and device fingerprints are used as part of our fraud detection systems.
• Responsible Gaming: To monitor gameplay patterns and identify early warning signs of problem gambling behaviour, enabling us to deploy responsible gaming interventions such as deposit limit reminders or voluntary self-exclusion prompts.
• Legal Compliance: To comply with applicable laws and regulations, including anti-money laundering (AML) requirements, and to respond to lawful requests from regulatory or law enforcement authorities.
• Customer Support: To respond to your queries, resolve account issues, and maintain a record of support interactions to improve service quality over time.
• Service Improvement: To analyse aggregated, anonymised usage data to understand how players use the platform and to improve features, layout, and performance. No individually identifiable data is used for this purpose without your consent.
• Promotional Communications: If you have opted in to receive marketing emails, we will send you information about 7ezbat promotions, bonus offers, and seasonal campaigns such as BPL, Eid, and ICC T20 event promotions. You may opt out at any time by contacting customer support.

7ezbat does not make any automated decisions that produce legal or similarly significant effects on players solely based on automated processing, without human review where required.

7ezbat does not sell, rent, or trade your personal data to any third party for commercial purposes. However, in order to operate the platform effectively and comply with our legal obligations, we do share certain data with a limited set of trusted third parties under strict contractual confidentiality obligations.

Game Providers and Software Partners

To provide casino games and sports betting markets, 7ezbat works with leading game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. These providers may receive anonymised session data necessary to deliver their games but do not receive personally identifiable information beyond what is technically required for game connectivity.

Payment Processing Partners

To process deposits and withdrawals, we share transaction data with payment gateway providers and mobile financial service operators including bKash, Nagad, Rocket, and Upay, as well as card network processors for Visa and Mastercard transactions. This data sharing is limited to what is strictly necessary to complete the relevant transaction.

Identity Verification Services

For KYC verification, 7ezbat may use third-party identity verification service providers. These providers receive copies of your identity documents solely for the purpose of verifying your identity and are contractually bound to process that data only for that purpose.

Legal and Regulatory Authorities

7ezbat may disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required to do so by applicable law, or where disclosure is necessary to protect the rights, property, or safety of 7ezbat, its players, or the public. Any such disclosure will be limited to the minimum data necessary to fulfil the legal obligation.

Business Transfers

In the event that 7ezbat undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified in advance of any such transfer and will be informed of any change to the applicable privacy policy.

7ezbat uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device that help us deliver a functional, secure, and consistent experience. The following categories of cookies are used on the 7ezbat platform:

7ezbat does not use third-party advertising cookies, social media tracking pixels, retargeting cookies, or any cross-site behavioural profiling tools. The cookies we deploy are limited to those necessary for the platform to function properly, to keep your account secure, and to improve our service based on anonymised usage data.

You may control cookie settings through your browser. Most modern browsers allow you to block or delete cookies at any time. Please note that blocking essential session cookies will prevent you from logging in to your 7ezbat account. Blocking functional cookies may affect your experience by resetting saved preferences on each visit. Analytics and security cookies can be blocked without affecting your ability to access the platform, though doing so may reduce the accuracy of fraud detection in some edge cases.

7ezbat retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of personal data we hold:

• Account and Registration Data: Retained for the duration of your active account and for a period of 5 years following account closure, in line with standard anti-money laundering record-keeping requirements.
• KYC and Identity Documents: Retained for a minimum of 5 years from the date of submission, or from the date of account closure, whichever is later. This period is required under AML compliance obligations.
• Financial Transaction Records: Retained for a minimum of 5 years following the date of each transaction. Transaction records may be retained for longer if they are the subject of an ongoing investigation or dispute.
• Gameplay and Betting Records: Retained for a period of 3 years following the date of the relevant session or bet. Aggregated, anonymised gameplay data may be retained indefinitely for statistical and service improvement purposes.
• Customer Support Records: Retained for 2 years from the date of the last interaction in a given support thread, unless the interaction relates to a dispute or investigation, in which case records are retained until the matter is resolved plus 1 year.
• Technical and Device Data: Log files and device data are retained for up to 12 months. Security event logs related to detected fraud attempts may be retained for up to 3 years.

When your data is no longer required for any of the above purposes and no legal retention obligation applies, 7ezbat will securely delete or anonymise it in a manner that makes re-identification impossible. Anonymised data that cannot be linked back to any individual may be retained indefinitely for internal analytics and product improvement.

7ezbat employs a range of technical, organisational, and procedural security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. While no system can guarantee absolute security, we apply industry-standard safeguards appropriate to the nature and sensitivity of the data we hold.

• Encryption in Transit: All data transmitted between your browser or app and 7ezbat servers is encrypted using TLS 1.2 or higher. This applies to login sessions, deposit and withdrawal flows, and any form submission that includes personal data.
• Encryption at Rest: Sensitive personal data including identity documents and financial records is stored in encrypted form on access-controlled infrastructure. Encryption keys are managed separately from the data they protect.
• Access Controls: Access to personal data within 7ezbat's systems is restricted on a need-to-know basis. Staff who do not require access to personal data as part of their role are not granted it. Access privileges are reviewed regularly.
• Two-Factor Authentication: Internal staff accounts with access to player data are protected by mandatory two-factor authentication. We also strongly encourage players to enable any available two-factor authentication on their 7ezbat accounts.
• Security Monitoring: 7ezbat maintains continuous monitoring of its systems for unusual activity, potential intrusions, and data access anomalies. Security events are logged and reviewed by our technical team.
• Penetration Testing: Our platform undergoes periodic security testing to identify and remediate vulnerabilities before they can be exploited.

In the event of a data breach that is likely to result in a risk to the rights and freedoms of affected individuals, 7ezbat will take immediate containment action and notify affected users as promptly as possible, providing clear information about the nature of the breach, the data involved, and the steps being taken to address it.

As a player on the 7ezbat platform, you hold specific rights over your personal data. 7ezbat is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights described below, please contact our customer support team via live chat or email at [email protected]. We will respond to verified requests within 10 business days.

Please note that some of these rights are subject to limitations. For example, the right to erasure does not apply where 7ezbat is required to retain your data to comply with a legal obligation, such as AML record-keeping requirements. Where we are unable to fulfil a request in full, we will explain the specific reason clearly in our response.

7ezbat will not charge a fee to process any data rights request unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply. We reserve the right to verify your identity before processing any data rights request to ensure that personal data is not disclosed to or acted upon at the request of an unauthorised third party.

7ezbat reserves the right to update or amend this Privacy Policy at any time. We will publish any revised version on this page with an updated version number and effective date. For material changes — those that significantly affect how we use your data or the rights available to you — we will also provide direct notification via the email address registered to your account at least 14 days before the change takes effect.

Your continued use of the 7ezbat platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should cease using the platform and contact our support team to request account closure and the return of any verified real-money balance.

This Privacy Policy is written in English. In the event of any discrepancy between the English version and any translation, the English-language version shall prevail.

If you have any questions, concerns, or complaints about how 7ezbat handles your personal data, or if you wish to exercise any of the data rights described in Section 07, please contact us using one of the following methods:

• Live Chat: Available 24/7 directly on the 7ezbat platform (Bangladesh Standard Time, UTC+6).
• Email: [email protected] — please include "Privacy Request" in the subject line for fastest routing.

We aim to acknowledge all privacy-related enquiries within 2 business days and to provide a substantive response within 10 business days. Complex requests may require additional time, in which case we will inform you of the expected timeline.

For all matters related to responsible gambling, deposit limits, self-exclusion, and player protection, please visit our dedicated Responsible Gaming page. For a full explanation of the rules governing your use of the platform, please review our Terms & Conditions.